Effective Date: 10 April 2025

Company Legal Name: Planit BNB Limited

NZBN: 9429046991638

Registered Office: Deloitte, Level 13, Otago House, 481 Moray Place, Dunedin, New Zealand, 9016

Trading Name: Planit

Website: www.planit.co

Contact: info@planit.co / +64 03 974 4322 / WhatsApp available

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Planit platform, including the Planit mobile application and website accessible at www.planit.co (collectively, the “Platform”), operated by Planit BNB Limited, a New Zealand registered limited company.

By accessing, using or creating an account on the Platform, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

2. Nature of Services

Planit operates as an online platform that facilitates the discovery and booking of third-party travel experiences, tours, activities, and related services (“Experiences”). Planit does not itself operate, own, or manage any Experience listed on the Platform.

Planit acts solely as an intermediary between users and independent third-party operators (“Experience Providers”). Once a booking is made, all responsibility, liability, and delivery of services lie solely with the relevant Experience Provider.

3. Account Registration and Eligibility

3.1 Users must create an account using a valid email address to access the Platform’s services.

3.2 Users must be at least 18 years of age to create an account.

3.3 By registering, you agree to provide accurate, current, and complete information.

3.4 Planit reserves the right to suspend or terminate accounts at its sole discretion, including for abuse, fraud, or breaches of these Terms.

3.5 Users may request that their data be deleted by contacting Planit via the in-app chat, WhatsApp, or email.

4. Booking and Payment Terms

4.1 All bookings are made through the Planit Platform. Planit acts as the merchant of record and processes payments via Stripe.

4.2 Funds are held by Planit and disbursed to Experience Providers on or after the 20th of the following month.

4.3 Prices displayed on the Platform include all fees and applicable commissions.

4.4 Upon booking, you will receive confirmation via email or through the in-app messaging system.

5. Cancellations and Refunds

5.1 All cancellations must be submitted through the Planit in-app chat or via WhatsApp.

5.2 Planit honours 100% refunds for cancellations that comply with the specific terms and conditions set by the Experience Provider listed in each activity listing.

5.3 Refunds may take up to ten (10) business days to process depending on the user’s bank and Stripe.

5.4 If a dispute arises and the booking was in breach of the Experience Provider’s terms, Planit reserves the right to deny the refund.

5.5 If a dispute falls outside the Experience Provider’s stated policies, Planit may, at its sole discretion, mediate the matter, but all final responsibility lies with the Experience Provider.

6. Experience Provider Terms

6.1 Each Experience listed includes a direct reference to the Experience Provider’s own terms and conditions.

6.2 Planit does not alter or modify the Provider’s terms, except to facilitate refund requests on behalf of the user.

6.3 By booking, you agree to be bound by both these Terms and the relevant Experience Provider’s individual terms.

7. Platform Conduct and Use

7.1 You agree not to use the Platform for unlawful, offensive, or abusive purposes.

7.2 Any abuse or harassment towards Planit staff or misuse of the Platform may result in immediate suspension or deletion of your account.

7.3 Users may not communicate directly with Experience Providers. All communication must occur through the Planit in-app chat or WhatsApp service.

7.4 You are solely responsible for the content you post, including reviews, and must not post content that is defamatory, obscene, or violates any laws.

8. Reviews and User Content

8.1 Users may submit written reviews through the Platform. Reviews must be honest, respectful, and based on personal experience.

8.2 Planit reserves the right to remove or moderate content that is deemed offensive, misleading, or harmful.

8.3 Users may submit photos or videos only via Google reviews; media uploads are not currently supported within the Platform itself.

9. Intellectual Property

9.1 All content, branding, logos, trademarks, software, and designs on the Platform are the property of Planit or its licensors.

9.2 You may not reproduce, distribute, or reuse any content without prior written consent.

9.3 Any unauthorised use may result in legal action.

10. Limitation of Liability

10.1 Planit is a facilitator and not the operator of Experiences. Planit does not accept liability for any injury, damage, loss, accident, delay, or irregularity arising from the act or omission of any Experience Provider.

10.2 Recommendations made on the Platform are provided as suggestions only.

10.3 By booking, you accept that all liability lies with the Experience Provider, and you waive all claims against Planit to the extent permitted by law.

11. Suspension and Termination

11.1 Planit reserves the right to suspend or terminate any user account at any time and for any reason, including but not limited to breach of these Terms, fraud, or abuse.

11.2 Users may request termination of their account and data deletion by contacting the Planit team.

12. Governing Law

These Terms are governed by and shall be construed in accordance with the laws of New Zealand. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.

13. Modifications to Terms

Planit reserves the right to update or modify these Terms at any time. Users will be notified of significant changes through the Platform or via email. Continued use of the Platform constitutes acceptance of the updated Terms.

14. Contact Information

For any questions, concerns, or to exercise your rights under these Terms, please contact Planit via:

📩 Email: info@planit.co

📞 Phone: +64 03 974 4322

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